Landing_FAQ

FAQ
Frequently Asked, Quickly Answered

"Become irreplaceable." - Momofuku Ando
"Be childlike and always ask 'Why?'" - Momofuku Ando

General FAQ

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How do you pronounce "ramen"?

It’s at the top of the list because we actually get this question a lot. The proper pronunciation is “rah-men,” not “ray-men.” But we won’t judge (as long as you’re not talking with your mouth full).

Where are your products made?

Here in the U.S., we have two manufacturing facilities: Gardena, California, and Lancaster, Pennsylvania.

Do you sell seasoning packets separately?

We currently don't have plans to sell the seasoning separately. (We’re a noodle company after all.) But we continue to develop new product offerings based on consumer input.

Where do I get in touch if I have an issue with a product?

Oh, no. We're sorry to hear that. Please contact us here and we'll do our best to remedy the problem ASAP.

Where can I find your current job opportunities?

Please see our Careers page to view our latest job openings and to submit your resume online.

What if my question isn’t answered here?

We want to make sure you love our products, so please contact us with any additional questions here.

For questions regarding Nissin Food sales & distribution please call Consumer Affairs 310-327-8478

Fan Store FAQ

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What is your refund and exchange policy?

Nissin takes pride in our products and we want you to be satisfied with your order! If for any reason within the first thirty (30) days you are unsatisfied with your item, you may request an exchange or refund.  However, no returns or exchanges will be accepted for apparel items (e.g. hats, shirts, sweatshirts, and other clothing items) or seasonal items (e.g. Halloween costumes).  Please refer to sizing and measurement guidelines available on the Site in order avoid problems with your order. If you notice your item is defective, you must report this to us within 30 days of receipt. We may request a photo of your defective item to determine the appropriate course of action. All requests for a refund or exchange made after thirty (30) days from Customer’s receipt will not be honored, no exceptions.  

How do I request a refund or exchange?

Please contact NissinFanStore@GreatNumberOne.com to request an exchange. Shipping costs for the return and re-issue of the item are non-refundable to be paid in full by the customer. 

I have a billing question or question about my order. Who do I contact?

By Email: NissinFanStore@GreatNumberOne.com.  All inquiries will receive a response within 48 hours between 9-6pm EST Monday-Friday.

By Phone: 407.614.8316 between 9-6pm EST Monday-Friday.   A voicemail is available for after hours, weekends and holidays.  Your phone call will be promptly returned the next business day.

What are your shipping policies and options?

We offer flat rate shipping on our orders which is 3-5 day ground shipping. For orders over $50, your shipping is free! If you would like an alternative shipping method or overnight shipping, please contact NissinFanStore@GreatNumberOne.com. All inquiries will receive a response within 48 hours between 9-6pm EST Monday-Friday.

Do you ship outside of the continental U.S.?

Currently, we only ship within the 50 U.S. states. We apologize for any inconvenience! 

Can I request custom or special orders?

We are unable to accommodate special or custom orders at this time. However, continue to check back for new products! We may be developing exactly what you’re looking for! 

Can I have a discount?

From time to time we may offer promotional codes. Make sure to follow us on Facebook and Instagram (@originalcupnoodles and @originaltopramen) to stay in the loop! 

Product FAQ

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Is it safe to eat the Top Ramen noodles without putting them in boiling water first?

Some people enjoy breaking up Top Ramen to snack on like potato chips or to sprinkle on top of salads. Since the noodles are already cooked, they are totally safe.

How can I cut down on the salt content of Top Ramen?

Use only a portion of the seasoning packet to flavor to your liking. Or simply add your own blend of spices.

Where can I find delicious Top Ramen recipes?

For our official collection of 175 recipes, you can order the TOP RAMEN Noodle Cookbook, while supplies last, by sending a check to Nissin Foods for $3.95 for postage and handling to:

  • Nissin Foods USA
  • 2001 W. Rosecrans Avenue
  • Gardena, CA 90249
  • Attn: Cookbook Offer

Or if you can’t wait, follow us on Facebook and Instagram for amazing ideas right now.

Why did you change the recipe?

In response to a growing number of fans looking to reduce sodium in their diets, we developed a recipe with no added MSG or artificial flavors—and noodle lovers enjoyed it as much as the original! Read more about the change here. And look for the “NO ADDED MSG” message on all of your favorite Nissin products.


Ingredients FAQ

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Do you have any vegetarian products?

Indeed! Our Cup Noodles Very Veggie Soy Sauce, Top Ramen Soy Sauce and Top Ramen Chili flavors containing no ingredients of animal origin. And we hope to introduce even more varieties in the future. Just look for the green “VEGETARIAN” leaf!

Do you have any gluten-free products?

We currently don't have any gluten-free options. But we continue developing new products based on consumer input.

Does Cup Noodles contain any artificial colors?

Cup Noodles contains no FDA-certified synthetic colors.

Do you use 100% sustainable Palm Oil?

Nissin Foods USA is proud to be the first major instant ramen manufacturer to commit to buying 100% mass balance, certified sustainable palm oil in all the products we produce.

Do you use TBHQ in your products?

Many of our products contain tertiary butylhydroquinone (TBHQ), which acts as an antioxidant and helps extend shelf life.

Cup Noodles Very Veggie FAQ

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Why did you decide to develop the Cup Noodles Very Veggie line?

After hot sauce, vegetables are the second most commonly added item to instant ramen cups. So for those fans who asked for even more in their Cup Noodles, we developed a line with a full cup of vegetables per serving. 

How are you defining one full serving of vegetables?

We used guidelines supported by the American Heart Association and the USDA to ensure that the Cup Noodles Very Veggie products are delivering one full serving of vegetables. 

Each cup of Cup Noodles Very Veggie contains ¼ cup of dehydrated vegetables that rehydrates to one full serving (½ cup equivalent).

Are you using more of the vegetables used in regular Cup Noodles, or have you added new vegetables to Cup Noodles Very Veggie?

Cup Noodles Very Veggie has more carrots and corn, as well as edamame, green beans and broccoli.

Is the Cup Noodles Very Veggie cup microwavable? Are the other Cup Noodles cups not safe to put in the microwave?

The new Cup Noodles Very Veggie uses microwave-friendly packaging. For our classic Cup Noodles, it remains in a foam container and should not be placed in the microwave.

Why don’t you have a vegetarian option for Very Veggie?

You’ve waited long enough. Cup Noodles Very Veggie Soy Sauce flavor is delicious,  contains no ingredients of animal origin, and on shelves now! Find it here.

"Be meticulous, yet bold." - Momofuku Ando

Packaging FAQ

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Why is Cup Noodles in a Styrofoam cup and not cardboard?

Our Styrofoam cups prevent heat from escaping and protect the consumer. The Styrofoam is recyclable at designated facilities.

Where can I find the "best by" date on your products?

Hot & Spicy, Souper Meal: On the bottom of the bowl.

Chow Mein: On the shrink film on the front side of the container.

Cup Noodles: On the bottom of the paper sleeve or the side of the carton.

Cup Noodles Very Veggie: On the bottom of the cup or the side of the carton.

Soup’d Up: On the bottom of the cup or the side of the carton.

Ramen Bowl: On the shrink film on the bottom of the bowl.

Top Ramen: On the back of the package or the side of the carton.

RAOH: On the back of the package or the side of the carton.